Return Policy for Amtech Systems
Amtech Systems Return & Exchange Policy (Pakistan)
At Amtech Systems, we stand by the quality of our products. If you encounter any issues, here’s our fair and transparent policy:
1. Defective Product Exchange
✅ 7-Day Replacement Guarantee
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If your product is defective or damaged upon delivery, notify us within 7 days for a free replacement (same model).
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Provide:
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Proof of purchase (invoice).
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Photos/videos of the defect.
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Original packaging & accessories.
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✅ 14-Day Technical Fault Replacement
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For manufacturing defects (e.g., hardware failure, non-functional touch), we’ll replace the unit within 14 days after inspection by our tech team.
2. Refund Policy
🔄 Refund Eligibility
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Refunds are processed only if replacement isn’t possible (e.g., stock unavailability).
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Approved refunds are issued via bank transfer/store credit within 5–7 business days.
❌ Non-Refundable Items
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Software licenses, opened consumables (e.g., stylus tips), and products damaged by misuse.
3. Return Conditions
🔧 Inspection Required
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Returns must include:
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Original packaging (no scratches/damage).
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All accessories (cables, remotes, manuals).
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Void if:
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Physical damage (cracks, liquid spills).
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Tampering/unauthorized repairs.
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4. Warranty Claims
📅 3-Year Limited Warranty
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Covers hardware defects (excludes accidental damage).
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Submit claims via support@amtech.pk with:
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Purchase proof.
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Warranty card.
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Fault description + diagnostic report (if applicable).
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5. How to Initiate a Return
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Contact Us: Email support@amtech.pk or call +92-XXX-XXXXXXX (9 AM–5 PM, Mon–Sat).
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Get Approval: We’ll provide a Return Authorization Number (RAN).
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Ship/Visit: Return to our Karachi/Lahore office or schedule a pickup (urban areas).
Note:
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Customers cover return shipping costs unless the fault is verified as our error.
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Policy aligns with Pakistan’s Consumer Protection Act 2023.
Why Trust Amtech?
We prioritize zero-defect deliveries and hassle-free resolutions. Our team verifies all returns to ensure fairness for both parties.
📌 Full policy: [Link to detailed T&C on website]
#CustomerFirst #AmtechSystems #TechWithTrust