SLA & Warranty Policy

Every Amtech interactive touch screen and video conferencing system comes with a first-year Service Level Agreement (SLA) already included in its price. It's not an extra line on your quotation. After the first year, renewal is at 10% per year, with parts and warranty covered, so your support costs stay predictable.

Interactive touch screens (Touch Pro+)

Up to 75in: first-year SLA (Rs 15,000 value) included in the price. From year 2: renewal at 10% per year, parts and warranty included.
86in and 98in: first-year SLA (Rs 20,000 value) included in the price. From year 2: renewal at 10% per year, parts and warranty included.

The first-year SLA is included whether you buy outright or on instalments.
110" screens and kiosks: Contact us for SLA on 110" screens and kiosks. Call or WhatsApp +923458204167 · info@amtechsys.com
Touch Pro+ warranty: 2 years on the display panel and 1 year overall.

Video conferencing systems

Video conferencing equipment: first-year SLA (3.5% of equipment cost) included in the price. From year 2: renewal at 10% per year, parts and warranty included.

How it works

1. At quotation: your quote shows the first-year SLA as included.
2. At purchase: your SLA coverage is confirmed when we close the deal.
3. Before renewal: we contact you before your SLA ends with a renewal quotation.
4. Need service? Log a request on our Customer Support page and you'll get a ticket number.

FAQ

Is the first-year SLA an extra charge?

No. It's already included in the approved selling price of every interactive touch screen and video conferencing system.

What does renewal cost?

Renewal at 10% per year. For touch screens and video conferencing systems, renewal includes parts and warranty.

What warranty comes with a Touch Pro+ display?

2 years on the panel and 1 year overall.

What about 110" screens and kiosks?

Does the SLA apply if I bought on instalments?

Yes. The first-year SLA is included on instalment purchases too.

How do I request service or make a warranty claim?

Use the form on our Customer Support page, choose "Warranty claim" or "SLA service visit", and attach a photo if you can.

Log a support request →

Call or WhatsApp +923458204167 · info@amtechsys.com